At EroticNiche.com, we are committed to providing discreet, secure, and timely delivery of your orders, along with a clear and fair return policy. Please review the following information regarding our shipping and return procedures.
Shipping Policy
Discreet Packaging
We respect your privacy. All orders are shipped in plain, unmarked packaging, with no indication of the contents or our company name on the exterior.
Shipping Options & Delivery Timeframes
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
- International Shipping: Delivery times vary depending on the destination and customs processing.
Free Worldwide Shipping
We are pleased to offer free worldwide shipping on all orders, with no minimum purchase required.
Order Tracking
Once your order has been processed and shipped, you will receive an email with a tracking number, allowing you to monitor its progress.
Delivery Estimates & Potential Delays
While we strive to meet estimated delivery times, delays may occur due to external factors such as:
- Carrier-related issues
- High-demand periods (e.g., holidays)
- Customs clearance procedures for international orders
If your order is delayed, please reach out to our support team for assistance.
Return Policy
Your satisfaction is important to us. We accept returns under the following conditions:
Eligibility for Returns
- Items must be unopened, unused, and in their original sealed packaging.
- Products must be returned within 30 days of delivery.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used items
- Gift cards and downloadable products
- Sale and clearance items
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery for a replacement or refund.
Return Process
To initiate a return, please follow these steps:
- Contact Us at support@eroticniche.com with your order number and a brief description of the issue.
- Await Approval – Our team will review your request and provide return authorization if eligible.
- Return the Item – Follow the return instructions provided in the approval email.
- Inspection & Refund – Once we receive and inspect the returned item, we will process your refund or replacement.
Refunds
- Refunds will be issued to the original payment method within 5-7 business days after return approval.
- Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
Contact Us
For any questions or concerns regarding our Deliveries & Returns Policy, please contact us:
📧 Email: support@eroticniche.com
📞 Phone: (877) 437-3986
📍 Address: EroticNiche, 1115 Broadway, 11th Floor, New York, NY 10010
Our customer service hours:
🕘 Monday – Friday: 9:00 AM – 5:00 PM (EST)
🚫 Saturday – Sunday: Closed
By placing an order on EroticNiche.com, you acknowledge that you have read and agree to this Deliveries & Returns Policy.